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Returns and Refunds

No Quibble Returns Policy Our promise to you.


Under the distant selling regulations, you are entitled to cancel your order up to 7 days after collection. The item must be returned to the surgery in the original packaging, within date and in an unused state. If an item is faulty we will replace or refund according to your wishes.

New Street Vets will only process returns and refunds for items purchased at New street Vets.


If you wish to return old or out of date medication, we will be happy to dispose of these, but unfortunately we cannot offer you a refund.

Please e-mail us at  and our Customer Service Advisors will be happy to provide a unique returns number, please ensure this is clearly indicated within the package you are returning to avoid any delays in processing your request.

Your statutory rights are not affected by our returns policy.


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